Refund policy
Last Updated: July 2026
At BALMERY™, customer satisfaction is at the heart of everything we do. We stand behind the quality of our products and are committed to providing a fair, transparent, and hassle-free shopping experience.
If something isn't right with your order, we're here to help.
30-Day Satisfaction Guarantee
We want you to feel confident when shopping with BALMERY.
If you're not completely satisfied with your purchase, simply contact our Customer Support team within 30 days of receiving your order.
Every situation is different, so we'll carefully review your request and work with you to find the most appropriate solution.
Depending on the circumstances, we may offer:
- A replacement item
- Store credit
- A partial refund
- A full refund
- Another reasonable resolution at our discretion
Our goal is always to resolve issues quickly and fairly while ensuring the best possible experience for every customer.
Return Eligibility
We accept returns within 30 days of the delivery date for eligible products.
To qualify for a return, items must:
- Be unused and in resalable condition
- Be returned in the original packaging whenever possible
- Include proof of purchase or your order number
To initiate a return, please contact our support team before sending any item back.
Returns shipped without prior authorization may be delayed or refused.
Return Shipping
Unless an item arrives damaged, defective, or incorrect, customers are responsible for return shipping costs.
For approved warranty claims or shipping errors caused by BALMERY™, we will cover the reasonable cost of the return or provide an alternative solution whenever applicable.
Damaged, Defective, or Incorrect Orders
We carefully inspect every order before shipment. However, if your package arrives damaged or you receive the wrong item, please let us know within 7 days of delivery.
To help us resolve the issue as quickly as possible, please include:
- Your order number
- Photos of the item received
- Photos of the shipping package
- Clear images showing the issue
After reviewing your claim, we'll arrange an appropriate resolution, which may include a replacement, refund, or other suitable solution.
Order Changes & Cancellations
Orders begin processing shortly after they are placed.
Because of this, cancellation or modification requests must be submitted within 12 hours of purchase.
Once an order has entered fulfillment or has been shipped, we may no longer be able to cancel or modify it.
If your order has already shipped, you may still be eligible for a return under this policy.
Refund Processing
Once your return or claim has been reviewed and approved, refunds will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process and post the refund.
Processing times may vary depending on your payment provider.
Items Not Eligible for Return
For hygiene, safety, and quality assurance reasons, we cannot accept returns for:
- Products that have been used, worn, or altered
- Products that are damaged due to misuse, improper handling, or normal wear and tear
- Gift cards
- Clearance, final sale, or promotional items (unless required by applicable law)
BALMERY™ reserves the right to decline returns that do not meet our return requirements.
Refund Review
To protect both our customers and our business, all refund and return requests are reviewed individually.
BALMERY™ reserves the right to request additional information, photographs, or supporting documentation before approving a refund or replacement.
We also reserve the right to limit or decline refund requests in cases involving suspected fraud, abuse of our policies, excessive return activity, or circumstances inconsistent with normal consumer use.
Chargebacks
We genuinely value every customer and encourage you to contact us before opening a payment dispute or chargeback.
Most issues can be resolved quickly by our support team, often much faster than the chargeback process itself.
If a chargeback is initiated before allowing us a reasonable opportunity to resolve the issue, any pending refund or replacement request may be suspended while the dispute is under review.
Contact Us
If you have any questions regarding your order, returns, refunds, or exchanges, our team is always happy to assist.
Email: support.balmery@gmail.com
We aim to respond to all inquiries within 1–2 business days.