Shipping policy
Last Updated: July 2026
At BALMERY™, we're committed to delivering your order as quickly and efficiently as possible. The information below outlines our shipping process, estimated delivery times, and important shipping terms.
By placing an order through our website, you agree to the shipping terms outlined below.
Order Processing
Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).
Once your order has been prepared for shipment, you'll receive a confirmation email containing your tracking information.
Please note that processing times may be extended during promotional events, holidays, inventory audits, or periods of unusually high order volume.
Processing times are separate from shipping transit times.
Estimated Shipping Times
The delivery estimates below begin after your order has been processed.
| Destination | Estimated Delivery |
|---|---|
| United States | 8–12 Business Days |
| Canada | 7–15 Business Days |
| United Kingdom | 5–12 Business Days |
| Australia & New Zealand | 7–15 Business Days |
| Europe | 7–15 Business Days |
| Rest of the World | 10–20 Business Days |
These delivery estimates are provided as general guidelines only and are not guaranteed.
Actual delivery times may vary depending on carrier operations, customs processing, weather conditions, local holidays, or other circumstances beyond our control.
Free Shipping
We proudly offer Free Standard Shipping on all U.S. orders over $40 USD.
Shipping charges for orders below the free shipping threshold are calculated automatically during checkout.
From time to time, promotional free shipping offers may be available and are subject to change without notice.
Tracking Your Order
Every order includes tracking whenever available.
Tracking information will be emailed once your shipment has been dispatched.
Please allow 2–5 business days for tracking activity to appear after receiving your shipping confirmation, as carriers may require additional time to update their systems.
Occasionally, tracking updates may temporarily pause while your package is in transit. This does not necessarily indicate that your shipment has been lost.
Split Shipments
To ensure faster fulfillment, your order may be shipped in multiple packages.
This may occur when:
- Items are stocked at different fulfillment centers
- Certain products become available sooner than others
- Large orders require multiple shipments
If this happens, you'll receive separate tracking information for each shipment at no additional cost.
Order Changes & Cancellations
If you need to update or cancel your order, please contact us within 12 hours of placing it.
Because our fulfillment process begins quickly, we cannot guarantee that modifications or cancellations can be made once processing has started.
Orders that have already shipped cannot be canceled.
Shipping Delays
While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control, including but not limited to:
- Severe weather
- Customs inspections
- Transportation disruptions
- Carrier delays
- Public holidays
- Natural disasters
- High seasonal shipping volume
BALMERY™ is not liable for delays caused by shipping carriers or events beyond our control.
We appreciate your patience should these situations arise.
Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information during checkout.
If an incorrect or incomplete shipping address is submitted, please contact us immediately.
Once an order has been shipped, we may be unable to modify the delivery address.
If a package is returned due to an incorrect address provided by the customer, additional shipping fees may apply before the order can be reshipped.
BALMERY™ is not responsible for packages delivered to an address provided incorrectly by the customer.
Lost Packages
If your tracking has not updated for an extended period or your package appears to be lost during transit, please contact our support team.
We'll gladly work with the shipping carrier to investigate the shipment and help determine the most appropriate resolution.
Lost package claims are subject to carrier investigation and may require additional processing time before a replacement or refund can be considered.
Delivered but Not Received
If your tracking status shows Delivered but you cannot locate your package, we recommend that you first:
- Check around your property
- Ask family members or neighbors
- Contact your local delivery carrier
- Verify the delivery address on your order
If you're still unable to locate the package, please contact us within 7 days of the marked delivery date.
Although we'll gladly assist with carrier investigations, BALMERY™ cannot guarantee refunds or replacements for shipments confirmed as successfully delivered by the carrier.
Customs, Duties & Import Taxes
International shipments may be subject to customs duties, VAT, import taxes, brokerage fees, or other charges imposed by the destination country.
These charges are determined by local customs authorities and remain the responsibility of the customer.
BALMERY™ has no control over these fees and cannot estimate their amount.
Holiday Shipping
During major shopping seasons—including Black Friday, Cyber Monday, Christmas, New Year's, and other public holidays—processing and shipping times may be longer than usual.
We recommend placing holiday orders as early as possible to avoid potential delays.
Shipping Responsibility
Ownership and responsibility for an order transfer to the customer once the shipment has been accepted by the shipping carrier.
BALMERY™ is not responsible for delays, delivery exceptions, or losses resulting from circumstances beyond our reasonable control after the package has been handed over to the carrier.
Nothing in this policy limits any rights that may apply under mandatory consumer protection laws in your place of residence.
Need Assistance?
If you have any questions regarding shipping, tracking, or delivery, our Customer Support team is here to help.
Email: support.balmery@gmail.com
We aim to respond to all inquiries within 1–2 business days and will do our best to assist you as quickly as possible.